FAQS

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General FAQS

We claim that we are different due to the fact that we understand our clients’ priorities and pain and act according to our clients’ requirement in a flexible way. The ultimate objective is to provide top of the class quality work within the agreed upon timelines in affordable cost.

For online order, simply select from the given package and click on 'Order Now'. Fill in the form with your information and place your order. Our customer service representative will call you shortly to take your requirement and to give you timelines and solutions.

You can also contact our customer service representative through live chat or calling through our hotline number mentioned on the website during the working hours as mentioned on the website. Our representative will help you to select the appropriate package for you and will also guide you in making payments.

Once you have made the payment, The Precision Labs will start working on your project.

You can contact our customer support representative who are available during working hours as mentioned on the Site or you may write us an email on info@precisionlabs.com. If you have already placed an order and you have your order number with you, a separate account is created for every customer which you may use to inquire on any questions you have on the order placed by you. We will communicate through the designation account area for all queries of our clients.
The Precision Labs will provide complete ownership and copyrights to the customer for the work done by us on behalf of our clients. Before the finalization of the project, the ownership and copyrights will be held by The Precision Labs
Clients can pay via any of the following methods:
  • Credit Cards
  • PayPal
  • Wire Transfer
  • Bank Cheques
All wire transfer and bank cheques to be deposited in the bank account, the details of which are given below:Name of Bank: Activator Consulting Inc.
Account No. XXXXXX
Name of Bank: XXXXX
IBAN: XXXX
Swift Code: XXXX

Design FAQS

It will take note more than 24-72 hours for us to get back to you with initial logo design samples as per the package you have selected. Please feel free to contact us in case of any question you have on the initial logo designs we have submitted for revision and changes.
What we have mentioned is our policy which we follow religiously. Claiming and not fulfilling is something we truly hate. If your package says unlimited revisions, we will put our best efforts to provide you with as many options as you would like us to present till your satisfaction is attained.
Offcourse, this is something we will love to listen and note in order to provide with options duly acceptable to you
Yes, your tagline can be a part of your logo, however, our designers have expertise in this area and they will guide you and let you know if the tag line of your choice goes with the logo design we will propose and we expect our clients to listen to the suggestions of our design team, however, at the end it will be your propagative to choose the tagline of your choice or as recommended by our design team.
Yes, we can transfigure your logo into vector format, however, for a vector format of ____________ we may charge an extra GBP _______ (please check with design team)
Please change your printer settings to match the design format. Not every printer has the same color palette as your design samples.
It's a universal standard set by the professionals around the world. It's a jargon that makes it easy for the designers, print shops and clients to communicate. Using Pantone Colors is beneficial because it keeps the color of the design same even when you print it.

Website Development FAQS

Site Maintenance Fee is a service fee that every customer pay monthly to their web hosting service provider. It is done to keep the content fresh and updated. Many sites update their content after some time as fresh content keeps your clients attracted to the Site. It's an optional service that we offer; you can manage the Site on your own if you have the technical skill and knowledge.
Once you have placed an order for the website development, we will start working on your idea and it will take between 24 to 48 working hours for the initial mock – up designs to get ready and presented to you for approval. In case of urgency you can go with the rush delivery option for quicker turn-around time of 24 hours. The initial mock – up design are uploaded in customer's account area from where you can view the mock-up designs and co-ordinate with our design team for changes and approval.
You have multiple revision options available as per the package you have selected. We truly believe in providing ultimate customer satisfaction and therefore, customer may ask for revisions with our design team and they will co-ordinate with you to make you 100% satisfied, At all time, customer have an option to upgrade the package for additional new concepts by following the required steps.
Photos that are a part of Stock Portfolio are known as stock photos. A limited number of stock photos are available in every web design package you will select. You can also provide us with your own photographs that can be used in the designing of the website. However, those photos will not be considered as stock photos.
Content Management System allows you to create a website where you can change, edit or manage the content of the website on your own. You're allowed to edit or replace the pictures on the website even without creating a new page. No programming knowledge is required to get the hold of CMS based website.
E – Commerce offers you the power to sell or buy products online. We create basic as well as extended E – Commerce websites to facilitate your business. Basic E – Commerce is where you get to display only a few products and services online with a simple check out option. While in extended e – commerce option, a complete solution is provided for your online store.
Yes, we offer domain registration and hosting services to our clients. Some of our packages include free domain registration. Time duration for hosting services differ in every package from 6 months to 24 month as well. For more details, kindly visit our Site www.theprecisionlabs.com/pricing.html
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